Verizon issued a $20 account credit to customers affected by a nationwide wireless outage caused by a software issue. Customers are instructed on how to redeem the credit through their online accounts, with the outage affecting calls and data access. #Verizon #SoftwareIssue
Keypoints
- Verizon experienced a nationwide outage impacting cellular service on January 14.
- Customers received a text message offering a $20 account credit as apology.
- The credit can be redeemed via Verizon’s website by following specific steps.
- The outage was caused by a software issue, not a cybersecurity incident.
- Engineers worked to resolve the problem and recommended device restarts for reconnecting.