Incident Details
- Victim: Mutant
- Sector: Other
- Country: BR
- Actor: thegentlemen
- Source:
- Discovered: 2026-09-07T21:55:57.479911+00:00
- Published: 2026-09-07T14:13:42+00:00
Information
- One of Latin America’s largest CX companies, founded in 2016 as a spin-off from Genesys Brazil and headquartered in São Paulo.
- Employs 4,000+ people across 14 countries and serves 100+ enterprise clients.
- Processes 3.5 billion AI-driven interactions per year, including the world’s largest corporate WhatsApp operation for Caixa.
- Works with major brands such as Itaú, Vivo, Santander, Claro, and iFood.
- Backed by Permira, GIC, and TCV; its holding company, Clash, raised $75 million from BlackRock in 2025 for M&A and AI initiatives.
- Expanded through more than 8 acquisitions, including Interaxa, GRB, and Intervalor.
- Projects around R$1 billion in revenue in 2026 and invests more than R$100 million per year in its proprietary generative AI ecosystem.
- Positioned as a major enterprise AI-intelligence layer for Latin America, focused on customer experience and human-centered AI.
Disclaimer: This post is based on public claims made by the ransomware group "thegentlemen". I cannot confirm the accuracy of the information. However, I would be happy to share any official statement from the affected organization to provide clarification.