The ACCC is suing Microsoft for allegedly misleading Australian users into paying for the Copilot AI assistant in Microsoft 365 by hiding the option to retain their existing plans. This legal action follows accusations of deceptive practices related to pricing and renewal notifications. #MicrosoftCopilot #AustralianConsumerLaw
Keypoints
- Microsoft integrated Copilot AI into Microsoft 365 for Australian customers on October 31, 2024.
- Microsoft allegedly concealed the option for users to keep their existing plans without upgrading to Copilot.
- Subscribers faced significant price increases—up to 45%—when upgrading to Copilot-enabled plans.
- The ACCC claims Microsoft violated Australian Consumer Law sections related to deceptive conduct and false representations.
- The legal action seeks penalties, injunctions, and compensation for affected Microsoft 365 subscribers.