Microsoft is investigating a fault causing Outlook errors when opening encrypted emails from external organizations. A temporary workaround involves enabling cross-tenant access to mitigate the issue. #MicrosoftOutlook #EncryptedEmails #ConditionalAccess
Keypoints
- The issue affects users using the classic Outlook email client across all Office channels.
- Users see an error message related to configuring Information Rights Management when opening encrypted emails.
- Microsoft has provided a temporary workaround involving cross-tenant access settings in the Entra admin center.
- Both sending and receiving organizations need to apply the workaround for seamless email access.
- The Microsoft Outlook and Purview teams are actively investigating the root cause and will update users soon.