Summary: Microsoft is investigating a crashing issue with the new Outlook email client when users attempt to switch back to classic Outlook. Users have reported that the “Go to classic Outlook” button fails to function properly, leading to application closure instead of providing assistance. A temporary workaround is suggested, while IT admins should assist users needing classic Outlook installations in work or school environments.
Affected: Microsoft Outlook for Windows
Keypoints :
- Users experience crashes on clicking the “Go to classic Outlook” button.
- The button fails to open a support article for downloading classic Outlook.
- A temporary workaround involves installing the classic client via a support document link.
- IT admins can provide help for users with work or school accounts unable to install classic Outlook.
- Recent updates have also addressed other issues related to Outlook functionality.