Microsoft is investigating a known bug that causes the mouse pointer (and sometimes the cursor) to disappear in the classic Outlook desktop client, making the app difficult or unusable for affected users. The company has asked administrators to open support cases and submit diagnostic logs, offered three temporary workarounds (clicking an email, switching to PowerPoint and back, or restarting the PC), and said a permanent fix timeline is not yet available. #Outlook #Microsoft365
Keypoints
- Bug causes the mouse pointer or cursor to vanish while moving across the Outlook interface.
- The issue primarily affects classic Outlook and has also been reported in OneNote and other Microsoft 365 apps.
- Microsoft has acknowledged the problem and the Outlook team is actively investigating.
- Administrators are asked to open support cases and submit diagnostic log files to aid analysis.
- Temporary workarounds include clicking an email to restore the pointer, switching to PowerPoint and back, or restarting the computer.