Microsoft has paused the rollout of KB5002907 after reports that it deactivated or removed perpetual Office 2016 and Office 2019 installations on some devices. The update, meant for out-of-date Microsoft 365 Apps, is now under investigation after users and administrators reported licensing failures and full uninstalls. #KB5002907 #Office2016 #Office2019 #Microsoft365Apps
Keypoints
- Microsoft paused KB5002907 after reports of broken Office installations.
- The update was intended for Microsoft 365 Apps that were more than 90 days out of date.
- Some Office 2016 and Office 2019 users found their products deactivated as “Unlicensed Product.”
- In rare cases, the update removed Office entirely and failed to reinstall it.
- Microsoft advises affected users to reactivate or reinstall their purchased Office copy.