HP’s recent software update for Windows 11 accidentally removed critical Microsoft certificates, causing some organizations to lose access to Microsoft Entra ID. HP has pulled the faulty update and is working with impacted customers to mitigate the issue. #HPOneAgent #MicrosoftEntraID
Keypoints
- HP released an update for its OneAgent software that contained a risky cleanup script.
- The script targeted certificates with “1E” in their properties, leading to accidental deletion of essential Microsoft certificates.
- Devices affected by the script disconnected from Microsoft Entra ID, losing cloud authentication.
- Only a small percentage (9.3%) of certificates were impacted, and the issue was limited to HP AI PCs.
- HP has halted the update, is investigating the problem, and is assisting impacted users with manual recovery steps.