IBM’s 2025 Cost of a Data Breach Report shows that attackers are increasingly using AI to strengthen phishing and deepfake impersonation, putting service desks and onboarding workflows at greater risk. Organizations can reduce this exposure by verifying identity before sensitive actions and using tools like Specops Secure Onboarding to block impersonation and protect new credentials. #IBM #MGMResorts #Clorox #SpecopsSecureOnboarding
Keypoints
- AI is being used in a growing share of breaches to improve social engineering attacks.
- Service desks are a prime target because attackers can bypass controls by convincing agents to help them.
- Onboarding is especially vulnerable since new employees are less familiar to IT teams.
- Threat actors use AI to create realistic emails, voice scripts, chat messages, and deepfake impersonations.
- Strong identity verification, including biometric liveness detection, can help stop AI-enabled service desk attacks.