Microsoft rolled back a recent service update that caused some older Microsoft Teams desktop clients to hang on the loading screen with “We’re having trouble loading your message” errors. The company said its automated recovery system and the reversion resolved the issue and advised impacted users to fully quit and restart Teams to ensure the fix propagates. #MicrosoftTeams #WindowsServer
Keypoints
- A service update caused older Teams desktop builds to enter an unhealthy state and fail to launch.
- Impacted users saw a loading-screen hang and the “We’re having trouble loading your message” error.
- Microsoft attributed the problem to a regression in the Teams client build caching system.
- Microsoft’s automated recovery and a reversion of the buggy update were used to remediate the issue, and users should fully quit and restart Teams.
- The outage was tracked as an incident while Microsoft monitors telemetry and awaits feedback from affected users.