Microsoft and Samsung identified the Samsung Galaxy Connect app as causing C: drive access problems and app failures on some Windows 11 devices. They removed the app from the Microsoft Store, released an updated version, and published a 29-step recovery procedure to restore Windows drive permissions. #GalaxyConnect #Windows11
Keypoints
- Microsoft and Samsung traced C: access and app launch failures on Windows 11 (25H2 and 24H2) to the Samsung Galaxy Connect app.
- Permission failures prevented file access, launching apps, elevating privileges, uninstalling updates, and collecting logs on affected systems.
- Microsoft temporarily removed the app from the Microsoft Store and Samsung issued a new version to fix the bug.
- Recovery requires a 29-step procedure: sign in as Administrator, uninstall the app, allow Windows to repair permissions, add a temporary permission, and run a .bat repair to restore defaults.
- After repair, drive ownership should return to TrustedInstaller and normal behavior resume; users still affected should contact Samsung support, while Microsoft also released separate OOB hotpatches for other Windows 11 issues.