Microsoft confirmed that Outlook for iOS version 5.2602.0 can crash or freeze on iPad devices due to a coding error introduced when feature flags were changed to refresh rather than restart tabs (incident EX1220516). Affected users can launch Outlook in Airplane Mode as a workaround while Microsoft rolls out a fix that may take up to 24 hours to reach the App Store; related Exchange Online and Windows update incidents are also being addressed. #Outlook #ExchangeOnline
Keypoints
- Outlook for iOS v5.2602.0 may crash or freeze on iPad due to a code change affecting tab refresh behavior.
- Microsoft recommends launching Outlook in Airplane Mode, then re-enabling Wi‑Fi or cellular as a temporary workaround.
- A fix has been developed but App Store distribution may be delayed up to 24 hours by Apple’s review process.
- The issue is tracked as incident EX1220516 in the Microsoft 365 admin center, indicating notable user impact.
- Microsoft is also addressing other related issues affecting Exchange Online access and recent Windows updates.