Victim VoiceTeamCall reported a ransomware attack allegedly conducted by threat actor dragonforce, compromising their operations. The incident impacted the Dominican Republic, where VoiceTeam is headquartered.
Incident Details
- Victim: VoiceTeam Call
- Country:
- Actor: dragonforce
- Source: http://z3wqggtxft7id3ibr7srivv5gjof5fwg76slewnzwwakjuf3nlhukdid.onion/blog/?post_uuid=c8fe1a05-5f5d-4503-9a1e-d40eab2be63a
- Discovered: 2025-12-08 13:42:45.958198
- Published: 2025-12-08 13:26:58.753238
Information
- VoiceTeam Call is a ransomware victim.
- Operated by the actor DragonForce.
- VoiceTeam is a leading nearshore provider of sales, customer service, and back-office support headquartered in Santiago, Dominican Republic with operations in San Francisco, California.
- Offers experienced workforce providing customer service, high-performance sales, and detailed business processing support.
- Employs agents who previously lived in the US with deep knowledge of American culture, setting them apart from outsourced providers in India and the Philippines.
- Prioritizes quality, efficiency, and execution in its service delivery.
- Maintains a quality assurance team that records 100% of all calls and chats from sales and customer service teams.
- Provides two quality assurance checks on all projects for back-office support and digital work.
- Services include customer acquisition, customer service, back-office support, and digital task support.
- Demonstrates the ability to meet the evolving demands and challenges across multiple industry verticals.
Disclaimer: This post is based on public claims made by the ransomware group "dragonforce". I cannot confirm the accuracy of the information. However, I would be happy to share any official statement from the affected organization to provide clarification.