A cybersecurity incident involving a third-party customer support system led to the potential exposure of user data on Discord, including IDs and payment information. Both Discord and 5CA deny direct involvement, citing human error and external targeting as possible causes. #DiscordDataBreach #ZendeskAttack #HumanError
Keypoints
- Discord experienced a data breach allegedly linked to a third-party customer support system.
- Hackers obtained user data, including government IDs and limited billing details.
- 5CA, the customer service provider, denied any system compromise or involvement with government ID handling.
- The attack targeted a Zendesk instance, used by 5CA to support Discord, but Zendesk found no vulnerabilities.
- The hackers claimed to have accessed 1.5 TB of data and attempted extortion, but Discord refuses to pay the ransom.