Microsoft is currently investigating a reported outage affecting various Microsoft 365 services, primarily in North America, with Teams being significantly impacted. Users have experienced connectivity issues and problems accessing services since the incident began. Microsoft is examining routing configurations as a potential cause and has noted that the outage has now been mitigated but is under continuous review for a full understanding of the situation. Affected: Microsoft 365 services, including Teams, SharePoint Online, and OneDrive for Business.
Keypoints :
- Microsoft is investigating an outage affecting multiple Microsoft 365 services in North America.
- Thousands of user reports indicate issues with server connectivity and website access for Microsoft 365 services.
- Teams, SharePoint Online, and OneDrive for Business are among the impacted services.
- The most likely cause is a faulty routing configuration in the Azure Front Door (AFD) network.
- An administrative service alert confirmed the outage as a critical service issue with noticeable user impact.
- The company has rerouted traffic to alternate infrastructure to help mitigate the outage.
- High CPU utilization across the AFD infrastructure was identified as a potential contributing factor to the problem.
- Further investigations are ongoing, and a Post-Incident Report will provide more details on the situation.