Summary: Microsoft is currently investigating licensing issues affecting some customers with Microsoft 365 Family subscriptions, resulting in access blocks to various services despite active subscriptions. Users have reported receiving notifications that their subscriptions have expired, which has raised significant concerns on social media and community forums. The company is reviewing telemetry data to identify and resolve the root cause of this issue.
Affected: Microsoft 365 Family subscription users
Keypoints :
- Customers with active Microsoft 365 Family subscriptions are being incorrectly notified of expired licenses.
- Microsoft has acknowledged the problem and is investigating the root causes through telemetry review.
- The issue predominantly affects access to Outlook, while other services like OneDrive remain functional.