Fraud performance is often judged only by chargeback rate, but this misses hidden losses from false positives, manual reviews, account takeovers, and brand damage. IPQS argues that teams should measure fraud through broader metrics like good customer approval rate, abuse volumes, and operational impact to better support growth and trust. #IPQS #AlexanderHall #AccountTakeovers #SyntheticIdentityFraud
Keypoints
- Chargeback rate captures only a narrow part of fraud losses.
- False positives can cause lost revenue by blocking good customers.
- Manual reviews and support tickets create significant operational drag.
- Account takeovers and abuse are damaging ecommerce, airlines, banking, iGaming, and money movement platforms.
- IPQS recommends tracking broader metrics to measure fraud impact on revenue, costs, and growth.