Microsoft is working to resolve a known issue that is preventing some Microsoft Teams Free users from chatting and calling others after a recently deployed backend change skipped onboarding and privacy consent screens. The company labeled the problem a service degradation, first reported on April 8, and says affected profiles appear as “Unknown users” and are not searchable while it continues investigating and prepares another update. #MicrosoftTeamsFree #MicrosoftEdge
Keypoints
- Some Microsoft Teams Free users cannot chat or call because their profiles are inaccessible.
- A recently deployed backend change caused new users to bypass onboarding and privacy consent screens.
- Affected profiles appear as “Unknown users”, are not searchable, and cannot complete chat request flows.
- Microsoft has labeled the incident a service degradation and first saw reports on April 8, but has not disclosed affected regions or user counts.
- Microsoft is investigating and will provide updates; recent related issues include an Edge update preventing meeting joins and a reverted Teams client update.