Ninety percent of companies want to move toward autonomous IT operations in the next two years, but most still want a human to approve AI decisions and lack the visibility, automation, and governance needed to support that shift. The report also says AI is already changing service desk work, with many teams using it to detect and fix issues before employees notice. #agenticAI #AIcodeSprawl
Keypoints
- Most companies want autonomous IT, but still keep humans at the approval step.
- Only a small share of organizations are ready for autonomous operations.
- Unified visibility across networks, apps, endpoints, and cloud is widely lacking.
- Tool sprawl, security, compliance, and skills gaps are major barriers.
- AI is reshaping the service desk and shifting teams toward prevention.
Read More: https://www.helpnetsecurity.com/2026/10/09/move-toward-autonomous-it-operations/